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Effective Date: 24 August 2026
This Privacy Policy explains how MerchStorz™, a trading name of Rosslyn Marketing Services Ltd, collects, uses and protects your personal information when you visit our website or use the MerchStorz™ platform.
We are committed to protecting your privacy and handling your personal data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
1. Who We Are
MerchStorz™ is a trading name of Rosslyn Marketing Services Ltd, registered in England & Wales under Company No. 312906.
Where services are provided within the European Union, they may be supplied by Rosslyn Marketing Services B.V., registered in the Netherlands under KVK No. 97421251.
If you have any questions regarding this Privacy Policy, please contact us using the details in Section 14.
2. Information We Collect
Depending on how you interact with us, we may collect:
Name
Company name
Job title
Email address
Telephone number
Postal or delivery address
Information submitted through enquiry or demo request forms
Account and login information for authorised MerchStorz™ platform users
Order and fulfilment information
Website usage information collected through cookies and analytics
Communications you have with us in connection with our services
We only collect information that is relevant to providing our services, operating the MerchStorz™ platform, fulfilling orders or responding to your enquiries.
3. How We Use Your Information
We may use your personal information to:
Respond to enquiries.
Arrange demonstrations.
Provide, operate and support the MerchStorz™ platform.
Create and manage authorised user accounts.
Process orders and provide storage, fulfilment and delivery services.
Communicate with you regarding orders, accounts or services.
Improve our website, platform and services.
Communicate important service or security updates.
Maintain the security and integrity of our systems.
Comply with legal and regulatory obligations.
Where permitted by law, or where you have provided consent where required, we may also contact you about relevant products, services or updates. You may unsubscribe from marketing communications at any time.
4. Legal Basis for Processing
Depending on the circumstances, we process personal information where:
it is necessary to perform a contract or take steps in connection with a contract;
we have your consent;
processing is necessary for our legitimate business interests or those of a third party, provided those interests are not overridden by your rights and interests; or
we are required to comply with a legal obligation.
5. Sharing Your Information
We do not sell your personal information.
Where necessary to provide our services or operate our business, we may share relevant information with trusted third parties, including:
Warehousing and fulfilment partners
Courier and delivery companies
Cloud hosting and technology providers
Payment providers
IT and security service providers
Professional advisers
Other service providers necessary to operate the MerchStorz™ platform and associated services
We require third parties processing personal data on our behalf to handle it appropriately, securely and only for authorised purposes.
We may also disclose information where required by law, regulation, legal process or a competent authority.
6. International Data Transfers
The nature of our services may require personal information to be processed or transferred between the United Kingdom, the European Economic Area and, in some circumstances, other countries.
Where personal information is transferred internationally, we take appropriate measures to ensure it receives a level of protection consistent with applicable data protection legislation.
7. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, loss, misuse or disclosure.
These measures include secure hosting, access controls, encryption where appropriate, system monitoring and regular security updates.
Access to personal information is restricted to those who require it for legitimate business purposes.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, complying with legal obligations and resolving disputes.
Retention periods may vary depending on the type of information and the reason it is held.
When personal information is no longer required, it will be securely deleted or anonymised where appropriate.
9. Your Rights
Subject to applicable data protection law, you may have the right to:
Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Restrict the processing of your personal information.
Object to certain processing.
Request a copy or transfer of certain personal information.
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details below.
You also have the right to raise a complaint with the relevant data protection supervisory authority if you have concerns about how your personal information has been handled.
10. Cookies
Our website uses cookies and similar technologies to provide functionality, improve performance, understand how the website is used and enhance your browsing experience.
Where required, we will ask for your consent before placing non-essential cookies.
You can manage your cookie preferences through our cookie consent controls and, where applicable, through your browser settings.
Please refer to our Cookie Policy for further information.
11. Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy information provided by those organisations when visiting their websites.
12. Our Commitment
MerchStorz™ is committed to protecting the confidentiality, integrity and security of the information entrusted to us.
We continually review our systems, processes and security measures to maintain appropriate standards of data protection and information security across the MerchStorz™ platform and associated services.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or applicable legislation.
The latest version will always be published on this page together with the effective date shown above.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how we process your personal information, please contact:
Rosslyn Marketing Services Ltd
Registered in England & Wales under Company No. 312906
For services provided within the European Union:
Rosslyn Marketing Services B.V.
Registered in the Netherlands under KVK No. 97421251
